-
Frequently Asked Questions
How do I cancel my subscription?
If you signed up with Paypal: Go here and click "View Details" on the active subscription. Then click cancel or suspend.
If you signed up with credit card, Alipay, Apple Pay or Google Pay: Go here, click "Manage" on the active subscription then "Cancel renewals".
If you cannot see any subscription in these two locations, go to the preapproved payments on your Paypal account and cancel the payment there.
Canceled subscriptions will not expire until the current period is over.
How do I get support or contact you?
Before you make a support request or contact us, make sure your question is not already answered in the FAQ.
You can create a support request here if you already have an account, or contact us here if you do not have an account.
Why is Paypal still processing or not available in my country (Germany)?
This is most likely due to some restrictions on your Paypal account. The workaround for this is to buy a gift card for yourself instead. This will give you a code you redeem here that adds credits to your account. You can then use these credits to buy the subscription.
Why can't I purchase a subscription without a credit card linked to my Paypal account?
This is a limitation enforced by Paypal. The workaround for this is to buy a gift card for yourself instead. This will give you a code you redeem here that adds credits to your account. You can then use these credits to buy the subscription.
How do I delete my account?
Request account deletion here.
